Privacy Policy

AmarNeeds (“we”, “us”, or “our”) operates this website (the “Site”) and sells products through it. This Privacy Policy explains what personal information we collect when you browse, shop, or otherwise interact with the Site, how we use and share it, and the choices available to you. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following categories of information:

a) Information you provide directly

• Full name
• Phone number
• Delivery address (district, area, and full address)
• Order details — products purchased, quantity, price, and any notes you add at checkout
• Payment reference details for bKash/Nagad manual payments (transaction ID and sending number). We do not collect or store card numbers — Cash on Delivery payments are handled in person by our delivery partner
• Any information you share with us via phone call, SMS, WhatsApp, or Facebook Messenger for order-related support

We do not require you to create an account or a password to shop with us — orders are placed as a guest checkout, and you can look up an order later using your order number and phone number.

b) Information collected automatically

• Device and browser information (browser type, device type, operating system)
• IP address and approximate location derived from it
• Pages visited, products viewed, and actions taken on the Site (e.g. items added to cart)
• Referring website and campaign parameters (such as UTM tags or a Facebook click ID) if you arrived via an advertisement or shared link

2. How We Use Your Information

• To process, confirm, and deliver your orders
• To verify manual bKash/Nagad payments
• To share your name, phone number, and delivery address with our courier partner so your order can be delivered
• To send order and delivery updates via SMS or phone call
• To respond to customer support questions
• To improve the Site, our product catalogue, and the overall shopping experience
• To measure the performance of our advertising and show you more relevant ads (see Section 3)
• To detect and prevent fraud, abuse, or fake orders

3. Cookies, Pixels & Advertising Technologies

The Site uses cookies and browser storage to keep your shopping cart between visits and to remember basic preferences. We also use the following third-party technologies to measure and improve our marketing:

• Meta (Facebook) Pixel and Conversions API — used to measure the performance of our Facebook and Instagram advertising, build custom/lookalike audiences, and show you more relevant ads on Meta’s platforms. This shares limited event data (such as pages viewed, products added to cart, and completed purchases) with Meta Platforms, Inc. You can control how Meta uses this data in your Ad Preferences.
• Google Analytics / Google Tag Manager — used to understand how visitors use the Site so we can improve it.

You can disable cookies in your browser settings, though some parts of the Site (such as the shopping cart) may not work correctly without them.

4. How We Share Your Information

We share your information only where necessary to run our business, and never sell it. This includes:

• Courier partners — to deliver your order, we share your name, phone number, and delivery address with the courier company handling your shipment.
• Payment verification — for bKash/Nagad orders, the transaction ID and sending number are used to verify your payment.
• SMS provider — your phone number is used to send order confirmation and delivery updates via SMS.
• Meta Platforms, Inc. and Google — as described in Section 3, for advertising measurement and analytics.
• Legal requirements — if required to do so by law or in response to a valid request from a public authority in Bangladesh.

5. Data Retention

We retain order and customer information for as long as necessary to fulfil the purposes described in this policy, including to comply with our legal, accounting, and tax obligations, and to resolve any disputes about an order.

6. Your Rights & Requesting Data Deletion

You may ask us to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details in Section 9 with your name, phone number, and order number (if applicable). We will respond within a reasonable time. Please note that we may need to retain certain order records where required by law, even after a deletion request.

7. Children’s Privacy

The Site is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

8. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Store: AmarNeeds
• Phone: 09644-553021

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.